Over the years, the Combloux Tourist Office has resolutely invested in a process of excellence, obtaining the Quality Tourism label.
This distinction, the only one awarded by the State to professionals in the tourism sector in recognition of the quality of their welcome and their services, testifies to our commitment to the continuous improvement of our services.
In this context, we put into practice eco-responsible/virtuous and environmentally friendly actions through all of our missions.
Within our purchasing policy, we give the preference for local products as well as to those from France and Europe, which supports local economies et minimizes environmental impacts related to transport.
This policy also applies to our shop area, so as to offer our customers authentic and quality products.
Sustainable mobility & meticulous waste management
More generally, we promote travel by electric bike within the resort, and we are actively investing in:
- the reduction,
- the recycling,
- reuse of materials
with management and meticulous sorting of our waste. This notably involves moderating our internal impressions.
Finally, with a view to an approach that is ever more respectful of the environment, we are planning the thermal renovation of our building for 2024.
Recognition by the Flocon Vert label
The effectiveness of these initiatives was revealed in 2022 with the obtaining of the Flocon Vert label, thus marking the start of a new roadmap focused on the transition of the territory.
Multilingual customer service
For a stay according to your preferences, our advisers are at your disposal to answer your questions in three languages: French English et Spanish.
Importance of customer feedback
Our commitment does not stop there. Your feedback is our compass.
- satisfaction assessments,
on site or online (via our website, google, tripadvisor or even our social networks), each return is scrupulously analyzed to improve our services.
Take part in the Combloux Tourist Office satisfaction survey
Since your satisfaction remains our main concern, your opinion is very important to us. Do not hesitate to share your comments, we are at your disposal!
By sharing your opinion, you actively contribute to the continuous improvement of our services.
In-depth investigation at the end of the season
At the end of each season, an in-depth survey is conducted among our service providers and members. This initiative aims to establish fluid and authentic communication.
At the same time, external training is provided individually, thus strengthening everyone's skills.
In addition, we benefit from specific internal training with our service providers for harmonious collaboration and in-depth knowledge of our products.
Quality commitments of the Combloux Tourist Office
We encourage you to closely explore our initiatives and our commitments to our visitors, our members or our institutional partners, as part of our quality-driven approach.