Find below the answers to the most common questions to better organize your stay in Combloux. Reservation of stays, activities and services, online store…
The list of questions is regularly updated. Last updated on 05/05/2022.
Reservation of stays – Accommodation
What are the cancellation conditions for my stay in Combloux?
Cancellation insurance from our partner Gritchen is offered to you at the end of your reservation. This insurance does not cover cancellations related to Covid-19 for which we have other guarantees. On the other hand, it covers you in the event of illness, death or any other cause mentioned in the contract.
Without this insurance, the cancellation costs amount to 25% of the amount of the reservation if the cancellation takes place at least 30 days before the scheduled arrival date, and 100% less than 30 days from the date of arrival. arrival.
What are the special Covid-19 cancellation conditions, "guaranteed money back"?
The Tourist Office allows you to book your holidays with the assurance of a guaranteed refund until October 31, 2022 (excluding service charges and bank charges). The reasons for reimbursement are: sick with Covid-19 or contact case (on proof), national or regional confinement affecting Combloux or the customer's place of residence, restriction of travel, closure of ski lifts, closure of borders, quarantine for strangers. Could be added to this list any restriction or decision taken by the government, the region or the municipality after the date of reservation.
Will I have a wifi connection in my accommodation in Combloux?
In hotels or tourist residences, establishments generally have an internet connection. For private rental, some apartments and chalets are equipped with a wifi connection. If not, you have the option of rent a 4g router for the duration of your stay, to be collected from the Tourist Office.
Are pets allowed in resort rooms and rentals?
A certain number of our establishments and private rental companies accept pets. A pictogram "pets accepted" appears on the sheets of the accommodation concerned.
Are there accommodations accessible to people with reduced mobility?
Sure ! The rooms and rentals accessible to people with reduced mobility are indicated in the description of the offer.
Is household linen (sheets and towels) provided in apartments and chalets for rent in Combloux?
The provision of household linen may be a free or paid option depending on the hosts. This service is included for chalets and apartments classified 5 hearts "quality comfort accommodation".
How do I book my “Portes du Mont-Blanc” or “Evasion Mont-Blanc” ski passes?
Additional services (passes, ski lessons, equipment rental, etc.) are offered after selecting the accommodation of your choice. We also offer packages with activities included.
Is cleaning included in my rental in Combloux?
Cleaning is generally not included in the rental of an apartment or chalet. Some owners nevertheless offer this service as an option at an additional cost.
What means of payment are accepted to book my rental in Combloux?
You can pay for your reservation by credit card, bank transfer, check or holiday vouchers.
When should I book my holidays in Combloux?
You can book at any time! Well in advance of your arrival date to enjoy a maximum of choice, but also at the last minute to benefit from reduced rates.
I want to stay several weeks in Combloux, can I benefit from a discount?
Many of our rentals offer a preferential price from the second week booked.
Why choose the Combloux Tourist Office reservation service?
To benefit from the advice of experts in the destination who know the resort as well as the accommodation and service providers. They will know how to direct you towards the apartment or the chalet as well as towards the services which correspond to your expectations. Do not hesitate to contact them on 04 50 58 61 88.
How do I convert my quote for a rental in Combloux into a reservation?
By clicking on the link on the quote, access secure payment in a few clicks. Please note that the price contained in the estimate is given as an indication and may have changed at the time of booking. The availability of the accommodation or room is not guaranteed until the reservation has taken place.
What should I do if I cannot book my accommodation on the Combloux website?
Contact our booking agents on 04 50 58 61 88, they will be happy to assist you in booking your holiday.
Is the availability of rooms and rentals displayed in real time on the Combloux website?
Yes, availability is given in real time on the calendars and recalculated when you put the products in your basket to avoid any unpleasant surprises.
Are online payments on the Combloux site secure?
Yes, our partner Payline secures each transaction on our website.
When will my credit card be charged?
At the time of down payment. The balance will be automatically debited 30 days before your arrival in Combloux, unless you express the wish to pay by another means of payment.
Do I have to give a deposit for the rental of an apartment or a chalet in Combloux?
The rental owners ask for a deposit on arrival, to be paid directly on site.
Do I have to pay a tourist tax for my rental in Combloux?
Yes, the tourist tax will be paid on site, or already calculated in the basket as a mandatory service.
Are the photos of the accommodations on the Combloux site contractual?
The photos give you an overview of the accommodation. We ensure that they are as close as possible to reality but they are not contractual.
I have used your services and I would like to share my experience, how do I send my opinion?
You can give your opinion by filling out our satisfaction questionnaire. We thank you in advance for your contribution which allows us to improve continuously.
Are there group offers in Combloux?
We are at your disposal to organize your seminar or group trip to our village resort. Do not hesitate to send us your requests at [email protected].
Biotope water body
What clothing is required for swimming?
Only swimming trunks and boxers are allowed.
Swimming trunks and shorts are not allowed.
Can I get a refund for my ticket purchased online?
Tickets purchased in advance are neither exchangeable nor refundable.
Can I come to the biotope lake with a person with a disability?
Yes, the biotope lake of Combloux is suitable for welcoming people with disabilities. Our site is equipped with a launching wheelchair to facilitate access to swimming.
Where can I buy my ticket?
Online until 10 a.m. the same day.
At the Tourist Office until 10am.
At the cash desk of the biotope water body from 11 a.m.
What are the opening dates for the upcoming season?
Due to the renovation and expansion of the water body that are taking place at the moment, the opening dates for summer 2022 are not yet defined.
What are the opening hours of the Combloux biotope lake?
Before the summer holidays (until July 5):
- Monday, Tuesday, Thursday, Friday: 16 p.m. to 20 p.m.
- Wednesday and weekend: 11 a.m. to 19 p.m.
During the summer holidays (July 6 to September 11):
- Every day: 11 a.m. to 19 p.m.
- Tuesday until 20:30 p.m.
After the summer holidays (from 1 September):
- Monday, Tuesday, Thursday, Friday: 16 p.m. to 19 p.m.
- Wednesday and weekend: 11 a.m. to 19 p.m.
What is the temperature of the water?
The water temperature varies between 19°C and 26°C. Find the water temperature in real time on our LIVE section.
How to register for La Comblorane?
We encourage you to register directly online at www.lacomblorane.com. As a reminder, a trail or running sports license, or a medical certificate of no contraindication to trail running in competition dating from less than one year on the day of the race must be presented at the time of registration or at the later when picking up the bib.
If you are unable to register online, you can contact us at [email protected] or register directly on site (additional cost). Attention, no registration the same day for the XL format.
From what age can I register?
The mini-trails for children are accessible from the age of 4, with signed parental authorization.
The 7 km M trail is accessible from the Cadet category (from 16 years old, with signed parental authorization).
The XL and L formats are accessible from the Espoir category (from 20 years old).
These regulations are those of the French Athletics Federation on which the event depends and we must comply with them. No exceptions can be made.
Where can I pick up my bib?
You can pick up your bib on Friday June 10, 2022 at the Tourist Office (during Tourist Office opening hours), or directly in the village of La Comblorane at the biotope lake from Saturday June 11 at 14 p.m.
How long before departure should I show up?
A briefing will take place 10 minutes before the start of each race. We recommend that you be there at least 15 minutes before the departure time if you have already collected your bib, and at least 30 minutes before if you need to collect your bib on site. If you haven't registered yet, plan to be there an hour in advance. (Attention no registration the same day for the XL format).
How many aid stations will I encounter during my race?
In addition to the supplies at the finish, three supplies are planned for the 38 km, and 2 for the 25 km.
Are there time barriers on timed events?
Yes, time barriers will be imposed on XL and L formats. More details on the race presentation pages
Are poles allowed on the trails?
Yes, the use of telescopic poles is allowed.
Is there any mandatory equipment?
Yes, for the XL trail: personal cup, water reserve of at least 0,5 L, survival blanket, whistle, mobile phone.
For other formats, only the personal cup and mobile phone are mandatory.
Does the Comblorane allow you to acquire ITRA points?
Yes, the XL format allows you to obtain 2 ITRA points, and 1 point for the L trail.
I no longer wish to participate, can I transfer my bib to another person?
No, no transfer of registration is allowed for any reason. Any person retroceding his bib to a third party will be held responsible in the event of an accident suffered or caused by the latter during the event. Anyone with a bib acquired in violation will be disqualified.
If you cannot participate due to injury or illness, your registration will be refunded upon presentation of proof. Abandonment for any other reason will not give rise to a refund.
Is La Comblorane maintained in case of bad weather conditions?
Route modifications may be made a few days before the date of the event in the event of residual snow on dangerous sections. A fallback route will be planned to avoid parts at risk in case of bad conditions on D-Day (fog, rain, snow, etc.). Except in extreme conditions, the event will be maintained whatever the weather.
If the event were to be canceled by the organiser, would I be reimbursed?
Of course, in the event of cancellation on our part, your registration will be refunded to you. A small percentage could be kept to cover organizational costs in case of last minute cancellations due to government measures.